In Search of Excellence: The EFQM Excellence Model

In search of excellence, many organizations are discovering that there is no single Holy Grail to seize and that excellence comes from work on a set of organizational critical issues that, furthermore, must be appropriately combined in scope and depth if they are to yield the desired results.

This holistic approach to organizational issues is addressed by a number of Management Models or Programs. Each model envelops what it considers as critical organizational issues and then, to a greater or lesser extent, goes on to describe and explain them. Examples of these are the Viable System Model, Mckinsey 7S, ISO 9004, the Baldrige Performance Excellence Program, TQM and of course EFQM Excellence Model and CAF (The EFQM model adjusted for Public Organizations).

The EFQM Excellence Model, true to the TQM concepts, has two important features: it is customer-centric, and it is a self-assessing tool. The first build into the organization the continuous improvement while the latter put to the front not what the organization offers but what its internal and external customers/stakeholders receive i.e. the emphasis is not on the service offerings but on the perception and experience of the service users.

The EFQM Model is basically a business management model to help organizations achieve excellence by offering them guidance and assessment toward that goal and has 3 components:

(a) The Fundamental Concepts which serve as the underlying principles of the model

(b) The Criteria that constitute the organizational issues and serve as focal areas to collect the necessary guidance points and actions which the model expands and explains. They are divided into two groups: Enablers and Results. Every criterion is broken down into a number of, usually 4 or 5, parts that consist of typical behaviors from excellent companies.

(c) The RADAR that offers an assessment and scoring framework, and it is an acronym of its 4 elements: Results aimed at, and three Enablers: Approach, Deployment, Assessment and Refinement. The elements break down into attributes and for each attribute, some guidance points are offered.

The Model’s Framework depicts the Criteria in a diagram that emphasizes their cause and effect relationship and can be seen in the picture on the EFQM page: http://www.efqm.org/efqm-model/brand-your-organisation-as-an-efqm-excellence-model-sponsor.

What’s of value: That a set of multiple issues endlessly hover around the organization’s functioning is not new. Nor does it have any novelty the knowledge that for successful outcomes, an organization must simultaneously deal with all such issues. However, it is of valuable guidance for the organizations that strive for improvement, the EFQM’s development of content for the Criteria and their subdivision as well as the guiding notes that are offered from best in class organizations.

Important and distinguishing is the feature of self-assessment. The assessors, to do their work successfully, must be knowledgeable on all the organizational issues and must have a good grasp of the various management tools available like KPIs and other measures, the BSC, Strategic themes, QM tools, Action plans and the like.

The great benefit of an organization doing such …

Not All Beauty Salons Are Created Equal: What to Look For In Your Search

Beautiful hair is among the most significant factors or qualities of a ladies attractiveness and individuality. No question as to why hair continues to be referred to as the crowning glory on any woman. Therefore it's really crucial to understand that women of all ages are constantly constantly seeking to style their locks and tend after their mane. Certainly attractive, shimmering and glossy hair is more often than not a result of plenty of loving attention and nourishment. In our time there are plenty of hair care products which deal with various hair forms and textures of hairstyles.

The female obsession with hair and hair attractiveness has caused great increase in the number of hair salons that will handle various types of hair and give them the necessary attention. The particular attention and tending you will get at these types of salons has dramatically increased in popularity nearly to the extent that in our time you will discover countless hair salons in just about every major city. Look around, and you'll see that there are beauty and hair salons on nearly every street corner, each one promising the very best of products and services.

Furthermore, hair salons can be seen opening still at a large rate nowadays. Nevertheless because of so many salons at nearly all shopping centers and malls, it gets to be highly perplexing for women of all ages to decide on which beauty or hair salon to visit. With all salons providing similar services and products this gets to be challenging in making the correct decision. And making an incorrect selection can mean destroying the attractiveness in the hair in addition to the magnificence of the women herself.

The earliest and most crucial thing that speaks to the benefit of a beauty or hair salon is its practices of sanitary and hygenic working with their clients. In the end these are the very places that you hear stories about someone going and getting an infection or different illnesses of skin or hair. Aside from hygiene, the overall feel of the beauty shop must also be cozy, secure, and agreeable. The stylists in the beauty salon must help to make the client feel relaxed and be friendly and talkative. It is often observed that a marginally friendly environment will usually make a hair salon increase in popularity, more so than the ones that do not, provided the hairstylist is proficient at doing hair and such.

In addition to being conversational your beautician must also be perceptive, allowing for a knack and eye for imaginative thinking. A great stylist will make the beauty salon enterprise flourish during this age of heavy competition. A content and pleased client will not only return for additional services at the spot but would likely also highly recommend others to become clients of the salon. In the end the most effective form of advertising remains to be that word-of-the-mouth marketing.

Even though it is true that most the hair salons will not be the …

Vox.com SEARCH ENGINE OPTIMISATION Report

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Gender Persecution The High Reason Women Search Asylum In Canada

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