North Chicago guy acquiring himself trapped as he tries to get lacking jewellery back from shuttered Sears

NORTH CHICAGO, Sick. (CBS) — A North Chicago person experienced been preserving a diamond ring for a unique girl, but now, his aspiration proposal is ruined.

The gentleman, Marcus Gregory, blames the corporation he dependable for many years. As CBS 2’s Lauren Victory documented, Gregory’s missing-and-discovered situation is a complex one particular.

Gregory continue to has the many years-aged receipts for jewelry he has been saving for his daughter. Also in his longtime assortment is a shiny engagement ring.

He has been on the lookout for a blessed woman – but as of very last August, Gregory is also on the hunt for that fortunate lady’s bling. He stated it was previous found at the Sears at the Woodfield Shopping mall in Schaumburg.

“I took 13 pieces and I acquired back 9,” stated Gregory, who estimates – modifying for inflation and appreciation – that numerous thousand dollars’ really worth of his jewellery disappeared throughout an annual cleansing and inspection. The products were promised again in two to four months. It has now been eight months.

He remembers a discussion with Sears personnel.

“Where’s the relaxation of my jewellery?” he explained. “It truly is, ‘We you should not know still. It has not came back again.'”

It has not appear back again, these Sears workers allegedly explained at 1st, from Sears’ spouse, M&G Jewelers.

But Juan Guevara, the firm’s president. promptly identified as CBS 2. Whilst on the cell phone, he searched his documents. He told the ticket figures offered by Gregory will not exist in his system.

That usually means the jewelry dropped off at Sears – for which Gregory has assistance receipts – never ever manufactured it to M&G Jewelers. 

“M&G Jewelry said they by no means gained it, so where’s my jewellery?” Gregory mentioned.

It is really a dilemma the romantic might hardly ever get answered, mainly because the Sears in Schaumburg shut down in the slide –and Gregory’s appeals to corporate go nowhere.

“Give me the very same variety of merchandise that I brought in,” stated Gregory, who would like the items be replaced than to get compensated monetarily.

He confirmed CBS 2 e-mails he despatched to Sears company and the responses gained. A representative named Ray promised a refund update in 72 several hours in December. Polly from company pledged the very same in January. Gregory asked for aid in February and March also. Now it’s April.

“You cannot at any time access anyone,” he stated, dissatisfied in purchaser support which is ironic since Gregory is a company man.

He essentially labored as a Sears income associate for pretty much 10 yrs.

“It’s not that I was just a shopper. I was a trustworthy employee,” he explained, no extended Sears’ largest supporter.

We tried reaching Transformco, the successor corporation to Sears, several occasions over the system of quite a few months. No 1 ever obtained back to us.

Sears utilized to be a huge retailer based mostly in Chicago. It is now headquartered in the suburbs and has just a handful of suppliers still left throughout the place.

No Sears merchants are open up in Illinois any more. The Schaumburg location the place the jewelry apparently disappeared was the final 1 standing.