Essential Renovation Strategies for Retail Shopping Centres

Renovating a shopping centre is a frequent and planned event to keep the tenants happy, the customers coming back, and the property looking good. This underpins the rental so that the property can compete with other properties in the local area. Failure to renovate or refurbish puts you on the path to poor property performance and rents; this can happen all too quickly. Tenants and rent are a critical part of property strategy.

Renovation plans should incorporate your major tenants, specialty tenant mix, landlord investment plans, and the community needs. It is a fine balance. Give due regard to the terms of all leases in the property before you start, as some may have clauses that will impact the project planning or staging. Local property legislation relative to retail property could also have allowances and procedures for property renovation and or demolition.

Renovation therefore becomes part of retail property business plan and you must know what you are doing before you start; the lead time can be months if not years. Minor renovation is something that happens in one form or other each 5 years or so in a retail property, and with a larger renovations happening on average every 8 to 10 years.

Property renovation is a strategy that needs careful planning when it comes to shopping centres. The property should not be renovated at the peak shopping times of the year, and the renovation should be kept to a strict time schedule and outcomes. The builder or developer you use for the project is the first critical decision that you will make; they should give evidence of other renovation projects in similar high impact retail properties. They should be able to tell you exactly how they managed critical daily issues at the property such as noise, dust, storage, lighting, foot traffic, and tenant relationships; they should show how they completed other similar complex retail projects on time and within budget.

Make your property renovation a community event and build excitement around it. Make big statements about the renovation before and during the process so that the community knows what is going on and has an air of expectation with the outcome.

Get the community involved in the future of the property by undertaking surveys about needs and concerns. The survey outcomes can be built into the project if they are warranted and will build better community interaction with the final property release.

Informative signage should be placed on all the safety barriers and renovation hoardings around the property clearly telling the community what is going on. The more they know about what you are doing, the more likely they will come back when the works are finished. Shopper tolerance is what you need from the outset.

Always keep the tenants abreast of stages and progress in the renovation. It is their income and business that is affected. They want your renovation to be successful so that their business will be successful. The communication links in a shopping centre …

Strategies for Creating a Successful Supermarket Shopping Experience for Visually Impaired and Blind

1. First and foremost, be sure to follow Americans with Disabilities Act 1990/ADA (amended) accommodations and recommendations. These recommendations are important to the safety and accessibility of the visually impaired and blind individual. Be familiar with amended or updated ADA regulations.

2. Introduce yourself to your visually impaired or blind shopper. Maintain an attentive open line of communication to the specific individualized requests or concerns of your visually impaired and blind customers. The time you invest with your customer may result in suggestions that help maximize not only their shopping experience but improve the overall shopping experience for the general population. Inform visually impaired and blind customers of specific Braille labeled items in your store such as vending machines or ATM’s.

3. Many supermarkets already offer website or online shopping and delivery service. Be sure that your visually impaired and blind customers are aware of this option should they prefer this type of service. Having the ability to phone in shopping orders might be the right option for the individual who may not be connected through technology resources.

4. Inform visually impaired and blind shoppers if you currently offer weekly shopping circulars online. There are currently a variety of assistive computer technology screen readers or magnification programs available. These software programs offer auditory access, magnification, high- definition text and productivity tools allowing easy access to your weekly circular.

5. Your visually impaired or blind customer may not have access to technology. Getting to know your customer will help identify if they have a need for a large print or Braille copy of your weekly circular. Contact a Braille transcription service for professional transcription of your weekly circular into Braille format. Allow your Braille transcription service adequate time to complete Braille requests. Be sure that your visually impaired and blind customers have access to a large print or a Braille copy of your weekly sale circular prior to their visit if this is their preferred format. It is essential that your visually impaired and blind shopper have the same opportunity to preview weekly circular items so that they can adequately plan their shopping list with consideration of sales, promotions and specials prior to their store visit.

6. Smartphone applications are becoming readily available providing a wealth of information including identification of product labels, pricing and nutritional information. Discuss specific phone applications available at your store so that your visually impaired and blind shoppers can take advantage of these unique tools. Consider having a cell phone available at your store with your specific shopping applications for use by those individuals that may not have this technology available to them.

7. Take the time to provide some orientation to the shopping aisles. It may be helpful to briefly review selection of items offered on each aisle. Simple aisle orientation may be helpful to your visually impaired and blind shopper for planning of their shopping trip.

8. Offer the option of a supermarket shopping buddy. This option may be helpful especially when navigating the …